Policy Statement

Web Privacy Policy

Introduction

This website privacy policy describes how Arktek Group Limited protects and makes use of the information you give to the company when you use https://www.arktek.co.uk/

Arktek Group Limited gathers and uses certain information about individuals in order to provide products and services and to enable certain functions on this website.

Arktek Group Limited also collects information to better understand how visitors use this website and to present timely, relevant information to them. This policy is updated from time to time. The latest version is published on this page.

This website privacy policy was updated on: 16/05/2018.

The DPA & GDPR May 2018

Arktek Group Limited and this website complies with the DPA (Data Protection Act 1998) and GDPR (General Data Protection Regulation). We will update this policy accordingly after its implementation and the completion of the UK’s exit from the European Union.

What data we gather

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information
  • Website usage data
  • Other information relevant to client enquiries
  • Other information pertaining to special offers and surveys

How we use the data

Collecting this data helps us understand our clients’ needs and enables us to deliver improved products and services.

Specifically, we may use data:

  • For our own internal records.
  • To improve the products and services we provide.
  • To contact you in response to a specific enquiry.
  • To customise the website for you.
  • To send you promotional emails about products, services, offers and other things we think might be relevant to you only when we have been given your consent.

Use of Cookies

What are cookies?

Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

How we use cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.

We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
  • Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
  • Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
  • To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit All About Cookies.

Controlling information about you

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:

  • Opt-in to receive marketing communications from us by email, telephone, text message or post.

 

If you have agreed that we can use your information for marketing purposes, you can withdraw your consent easily by letting us know via one of these methods:

  • Send an email to info@arktek.co.uk
  • Write to us at Arktek Group Limited, Business & Innovation Centre, Warfield, Sunderland, Tyne And Wear, SR5 2TJ.

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998 and will be GDPR compliant after its implementation date.

External links

On occasion, the company will feature external links to sources which it believes to be relevant and of interest to the user. Although we look to only include quality, safe and relevant external links, users are advised to proceed with caution before clicking any external web links mentioned throughout this website.

Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.

Contact & Communication

Users contacting us through this website do so at their own discretion and provide any such requested personal details at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in ‘The policy’ above.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify the authenticity of such profiles before engaging with, or sharing information with such profiles.

We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

Our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.

Security

We will always hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards. We also follow stringent procedures to ensure we work with all personal data in line with General Data Protection Regulations (GDPR).

Complaints

A Data Subject may complaint at any time to Arktek Group Limited if they have concerns about how their information is used. If you wish to lodge a complaint this should be directed to the DPO following the complaints procedure using a complaint form supplied by Arktek Group Limited. You can write to our address North East Business & Innovation Centre (BIC), Wearfield, Sunderland, SR5 2TJ or email info@arktek.co.uk.

If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO) you can contact them via their website at https://ico.org.uk/

Resources & Further Information

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