Vision and Mission Statements

Vision Statement

We aim to become the leading supplier in the provision of energy saving measures and a range of property support services, for domestic and commercial properties throughout the North of England.

We intend to achieve this whilst generating a first-class reputation for Arktek Group Limited in all aspects of our operations and thereby making Arktek the company of choice for any of the services we provide.

Mission Statement

We will achieve our company vision and goals by means of:

Our Company

Pursuing continuous improvement in all aspects of our business, through the regular audit and assessment of all areas of our business.
Leading the industry via our commitment to proactivity, innovation, customer service, growth, and quality.
Through meticulous business planning, we continuously seek to take a pro-active approach to capitalise on our strengths, any potential profitable business opportunities and mitigate any weaknesses, risks or threats to our business.

Our Staff

Careful selection of our staff to ensure all of our employees’ values and motives are aligned with our company core values and culture.
Providing a comfortable and enjoyable working environment for all of our staff, allowing them to grow and develop, and gain the skills they require to work professionally, competently and efficiently.
Seeking continuous professional development of our staff and subcontractors by means of a regular competence assessment and the provision of training.
Through training and regular consultation, we aim ensure that staff engage with Arktek as a company, our business in general and by doing so we aim to empower our staff and engender pride in all aspects of their work.
Rewarding hard work, innovation and proactivity and teamwork.

Our Delivery

Through all of the above, we aim to ensure that all aspects of our services are delivered by competent, professional and engaged staff, to the highest possible standards of quality and customer care.

Our Customers

Treating our customers with care and respect, ensuring that the delivery of any of our services is beneficial to their home and their standard of living.
Effective marketing communications and advertising through a wide range of mediums relevant to each of the marketing segments and demographics we have identified.

Relationships

We aim to develop close and profitable working relationships with all of our suppliers, subcontractors and clients by means of continuous and direct lines of communication, care and respect for all of our stakeholders.
Compliance with all regulatory bodies shall be maintained by taking a proactive approach in regularly consulting with industry, health & safety and environmental accrediting bodies, associations and consultants relevant to all of the areas in which the company plans to work.

Responsibility

Recognising as a company, that not only can we have a positive effect on the welfare of our staff, customers and suppliers, but we can also give back to the communities in the areas we work, by engaging with Charities, Schools and other not-for-profit organisations.

Core Values

Our Core Values form the foundation upon which we will accomplish all of the above

Arktek Customer Care

Delivering professional and reliable heating, insulation and home renovation services throughout the North East and North Yorkshire areas, Arktek have created a first class reputation. This is based upon the pride and care we take in every aspect of our work. But don’t just take our word for it – see what our customers have to say!

“There are no traffic jams when you go the extra mile” - Roger Staubach